Refund policy

Return and Refund Policy

At Zextra, we strive to provide the best service possible. Please read our policy carefully before placing an order.

No Returns or Refunds Policy

• Due to the nature of our business model as a direct-to-customer retail platform, all sales are final.

• We do not accept returns or offer refunds for any items once an order has been processed and shipped.

• By completing your purchase, you agree that you are not entitled to a return or refund for any reason.

Damaged or Defective Products

• While we do not offer refunds, we are committed to ensuring you receive your order in good condition.

• If you receive an item that is demonstrably damaged or defective upon arrival, please contact us within 48 hours of delivery.

• Please include clear photos of the damage and your order number. We will review your request and, at our sole discretion, may facilitate a replacement shipment for the damaged item.

Order Cancellations

• Once an order has been placed and processing has begun, it cannot be canceled or modified. Please ensure your shipping information is correct before finalizing your order.